This Privacy Policy describes how Urban Relay (“the App,” “we,” “us,” or “our”) collects, uses, and shares information when you use our mobile application available on Google Play.
By downloading, installing, or using Urban Relay, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide
- The app collects the following when a user registers or signs in:
– First name and last name
– Email address
– Phone number
– Postcode (and house/flat number)
– Password (handled by Firebase Authentication) - For support, please contact us on urbanrelay@bellsure.co.uk
1.2 Information Collected Automatically
- Device information: device model, operating system version, unique device identifiers (e.g., Advertising ID), language settings
- Usage data: features used, screens viewed, session duration, crash logs and diagnostics
- Log data: IP address, access times, app version
This device/usage/log data is gathered via Firebase Analytics and Crashlytics.
1.3 Permissions
- Notifications: to send you push notifications about your deliveries (e.g. when a parcel is ready to collect)
- Internet / network access: to connect to our servers and process deliveries
2. How We Use Information
We use the information we collect to:
- Provide, operate, and maintain the App
- Improve, personalize, and expand the App’s features
- Understand and analyze how you use the App
- Communicate with you, including for customer support
- Detect and prevent fraud, abuse, or security issues
- Comply with legal obligations
3. Third-Party Services
Our App may use third-party services that collect information used to identify you. These third parties have their own privacy policies:
- Google Play Services — https://policies.google.com/privacy
- Google Firebase (Authentication, Cloud Firestore, Cloud Messaging, Analytics and Crashlytics) — https://firebase.google.com/support/privacy
4. Data Sharing and Disclosure
We do not sell your personal information. We may share information:
– With service providers who perform services on our behalf (hosting, analytics, customer support)
– To comply with a legal obligation, court order, or governmental request
– To protect the rights, property, or safety of us, our users, or others
– In connection with a merger, acquisition, or sale of assets
5. Data Retention
We retain your information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Choices and Rights
Depending on your location, you may have the right to:
– Access, correct, or delete your personal information
– Object to or restrict certain processing
– Withdraw consent where processing is based on consent
– Opt out of personalized advertising via your device’s Ad Settings
To exercise these rights, contact us at welcome@urbanrelay.co.uk
8. Children’s Privacy
Our App is not intended for children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own, which may have different data protection laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy on this page and updating the “Effective Date” above. Continued use of the App after changes constitutes acceptance.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: info@urbanrelay.co.uk
Developer Name: Bellsure Supplies Ltd.
Address: Unit 11 Shepherd Road, Gloucester, GL2 5EL
*This policy was last updated on July 2026.
If you require any further information or assistance, please contact our team at info@bellsure.co.uk and we’ll be happy to help with any queries.