Frequently Asked Questions

Our logistics team offers flexible delivery solutions to suit your specific needs and keep your project running smoothly. For stocked products, you can choose from same-day collection, next-day delivery, or standard 3-5 day shipping. 

Yes, we provide a full professional installation service through our in-house team. Our experienced installers are fully trained and equipped to handle projects of all sizes, for a safe, efficient, and high-quality finish. 

As well as our standard ranges, we design and manufacture to bespoke requirements across cycle parking, shelters and street furniture. Our in-house CAD team works up the design, and on larger projects we’ll model it first so you can see it before it’s made. Send your drawings or a brief and we’ll take it from there.

You’ll find technical data and specification sheets listed alongside each product on our website, so you can specify with confidence. We can also provide BIM-ready solutions and Revit families, making it easy for architects, designers, and developers to integrate our cycle parking designs directly into your project models. Let us know what you need and we’ll get it to you.

You can be sure with Bellsure. All our products come with a manufacturer’s warranty. Warranty durations vary by product, and we will provide full warranty details for your specific product on request – giving you complete peace of mind.

Yes, we offer free site surveys to help you plan your project accurately and support your decision making. We can also provide 2D drawings and 3D modelling to help with layout optimisation and visualisation prior to installation. 

To support the long-term care of our products, we provide comprehensive Operation & Maintenance (O&M) manuals which outline guidelines for proper use, cleaning, maintenance schedules, and troubleshooting information. 

For two-tier storage systems, we recommend a clear height of 2.6m for optimal usability. The absolute minimum clear height is 2.4m.

For our two-tier cycle parking, we suggest an aisle width of 1.75m and a minimum of 1.5m is workable. Check with your local cycle parking and access standards to see what they require, as it does vary.

More resources for you

Cycle space planning

Our free, expert design and planning service will help you maximise the number of cycle spaces you can accommodate in your site plans.

CAD Service

We can help you visualise your finished project with accurate site drawings from our responsive in‑house CAD team.

Downloads

Brochures, specifications and technical documents ready when you need them.

Book a CPD

Book a CPD session with our experts and stay up to date with industry standards, regulations and best practice, while earning the credits you need.