PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.
- Definitions
1.1. The “Purchaser” (“you”) means the company or individual that buys or agrees to buy Goods from the “Supplier”.
1.2. The “Supplier” (“we” or “us”) means Bellsure Supplies Limited registered in England (No. 06955991) of Unit A, Quedgeley West Business Park, Bristol Rd, Hardwicke, Gloucester GL2 4PA or its authorised agents. Our VAT number is GB592047336.
1.3. “Terms and Conditions” means the Terms and Conditions of Sale set out in this document and any special conditions agreed in writing by the Supplier.
1.4. “Order” means the contract between the Supplier and the Purchaser for the sale and purchase of Goods or Services in accordance with these Terms and Conditions.
1.5. “Goods” Means the Goods or Services (or any part of them) set out in the Order.
1.6. A reference to “in writing” or “written” includes all correspondence such as letters, faxes and e-mails.
- Basis of Our Contract
2.1 These Terms and Conditions govern the supply of goods and services sold or provided by Bellsure Supplies Ltd (No. 06955991) of Unit A, Quedgeley West Business Park, Bristol Rd, Hardwicke, Gloucester GL2 4PA (we and us) to the customer (you). Our VAT number is GB592047336.
2.2 All orders placed by you and purchases of goods from us (whether by telephone, via our website or by any such other means as we may permit) are on the basis of these Terms and Conditions and are subject to acceptance by the Supplier by delivery of the Goods to the Purchaser at which point a legally binding contract is constituted between the parties. The processing of your payment and acknowledgment of your order (including sending you an e-mail confirming your order is being processed) does not constitute legal acceptance of your order.
2.3 These Terms and Conditions supersede all previous terms and conditions issued by the Supplier and the Purchaser agrees to be governed by them in all matters arising from the purchase of Goods from the Supplier.
2.4 No conduct by the Supplier shall be deemed to constitute acceptance of any terms put forward by the Purchaser and these Terms and Conditions shall prevail over any terms put forward by the Purchaser unless the Supplier agreed to them expressly in writing.
2.5 The Supplier shall be under no liability whatsoever resulting from or arising out of or in connection with or in relation to any statement reported or other representation made by any of its partners, servants or agents before the contract between the Supplier and the Purchaser was entered into, unless the Purchaser shall give notice in writing to the Supplier before the contract is entered into that it intends to reply on any such statement report or other representation.
- Ordering
3.1 On our website, you may place an order to purchase a product advertised for sale by following the on-screen instructions after clicking on the item you wish to purchase. You will have an opportunity to check and correct any input errors in your order up until the point at which you place your order by clicking the “Pay” button on the checkout page.
3.2 All orders placed by you and purchases of goods by you from us are subject to acceptance by us (as described in clause 1.2). We may choose not to accept your order or purchase for any reason and will not be liable to you or to anyone else in those circumstances.
3.3 Where we accept your order, we have a legal duty to supply goods that are in conformity with these Terms and Conditions.
3.4 The Purchaser is responsible for all orders placed by its authorised employees and the Supplier is not bound by any individual order limit that the Purchaser may impose on its authorised employees. The Purchaser must inform the Supplier in writing as soon as a relevant employee is no longer authorised to place and receive Orders.
- Price & Payment
4.1 The price payable for the goods you order or purchase is as set out on our website at the time you submit your order or, if you order from one of our catalogues, price lists or quotations, the price is as set out in that catalogue, price list or quotation from which you order, provided it is the current version or latest revision. Prices are subject to charges for delivery and will be advised to you. Any prices provided for on-site installation work are estimates based on our experience of similar projects and are subject to confirmation by undertaking a site survey. All advertised prices exclude the current applicable VAT (unless otherwise stated). VAT will be applied to prices at the prevailing rate on the date of despatch.
4.2 Catalogue or list prices are correct at time of going to press, and we reserve the right to update prices in future catalogues or price lists which will then supersede the prices in any previous publications. We reserve the right to change the price of goods and services at any time due to market conditions. However, we will confirm the prevailing price with you before accepting your order or purchase. We are not obliged to accept your order or purchase for such goods and may decline it or limit the order quantity.
4.3 Occasionally, we advertise goods at a promotional price; to obtain these promotional discounts, you must quote the relevant promotion code, otherwise you may be charged the full price.
4.4 Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.
4.5 We must receive payment for the full amount for the goods you order and any applicable charges for delivery, before your order can be processed unless we have agreed otherwise in advance in writing. We do not automatically agree to open an account for any Purchaser and we reserve the right to seek references from other suppliers, credit reference agencies or the Purchaser’s bank before opening an account. Where we agree to accept payment on account, payment must be made within 30 days from the invoice date. It is the Purchaser’s responsibility to ensure that the payment reaches us on time and we accept no responsibility for delay in payments reaching us. The Supplier reserves the right to charge interest at 5% over Base Rate, from time to time, of National Westminster Bank on all overdue accounts, such interest shall accrue on a day to day basis.
4.6 Payment can be made by most major credit or debit cards by providing the relevant details online or by phone. By using a credit/debit card to pay for your order, you confirm that you are authorised to use that card or payment method.
4.7 If you are a trade customer, you are responsible for all orders placed by your employees and we are not bound by any individual order limit you may impose on your employees.
4.8 If you are a trade customer, you may not withhold payment of any invoice or other amount due to us by reason of any right of set off or counterclaim, which you may have, or allege to have.
4.9 We shall be entitled at all times to set off any debt or claim which we may have against you against any sums due from us to you.
4.13 The format of our invoice and statements to you will solely be dictated by us.
- Delivery & Title
5.1 We reserve the right to deliver an order in instalments by separate delivery shipments to fulfil your order requirements and, unless you choose to collect the goods from our distribution centre or by other arrangement, we aim to deliver the goods in accordance with your order usually within the stated delivery time (except in exceptional circumstances).
5.2 Before placing your order, please refer to the delivery options set out on our website, in our marketing literature or as discussed with our sales representative on the telephone to ensure that we can deliver to your address. A valid signature may be required on collection or delivery. In the unlikely event that you have not received all the goods within the stated delivery time, you should notify us immediately. Do not schedule or commence any installation work until after you have received your order, checked all the goods are suitable for your purposes and do not have any defects or missing parts.
5.3 For reasons of health and safety and to avoid any property damage, items can only be delivered to the exterior of a ground floor location at the delivery address. You must, therefore, make your own arrangements at your own risk if the relevant item needs to be transported from the delivery location. We will not provide any unpacking, installation, fitting or waste removal services upon delivery unless otherwise agreed by us in writing.
5.4 You must do all that you reasonably can to enable delivery to take place at the given time and place. If you delay delivery, or delivery fails because you have not taken appropriate steps, we will try to arrange for an alternative delivery date as soon as possible after the failed delivery. If delivery fails as a result of circumstances within your reasonable control, the cost of any re-delivery shall be borne by you. If we are unable to arrange a date for re-delivery we may cancel your order and refund to you the price that you have paid for the goods, less the failed delivery costs.
5.5 Title in the goods shall not pass to you until you have paid the price for the goods in full and, where other sums payable to us from you are overdue, you have paid those too. Until title in the goods passes from us to you, you shall not be entitled to use the goods, must return the goods to us immediately if we ask you to and be liable to us for any loss, damage or destruction of the goods.
- Collection
6.1 By agreement, you can collect your goods from our distribution centre by arrangement / by appointment. These items are only available for collection only during normal opening hours for the distribution centre as set out on our website.
6.2 To collect your goods, you will be required to provide your order reference number and some form of identification.
- Stock Availability, Cancellations, Returns & Faulty Goods
7.1 All goods are subject to availability. Whilst we endeavour to hold sufficient stock to meet all orders and purchases, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we will attempt to contact you using the details you have provided to us to ask you how you wish to proceed. We may, at our discretion, process any part of the order which is available. Where goods are out of stock, we will refund you the price paid for such goods as soon as possible and in any case within 30 days or, in the case of an account customer, we may, in our absolute discretion, as soon as possible raise a credit note to offset the amount invoiced to you.
7.2 Cancellation
7.2.1 For standard / stock items, you may cancel the ordering of these items by post, phone or email within 30 days of the date of delivery or collection. Where your order is made up from multiple delivery shipments, the 30-day cancellation period runs from the date of the delivery of the last shipment to you. You will lose your right to cancel after the expiry of the 30-day period.
7.2.2 Upon cancellation, you must return the goods to us in a resalable condition within 14 days including all components, packaging, any promotional items received (including free gifts) and discounted additional products if bought as a bundle.
7.2.3 Following cancellation, we will inspect the returned goods and refund you the price paid for the cancelled order (or part of the order cancelled). Where you cancel an entire order through no fault of ours, we will only refund the standard delivery charges if these have not been incurred.
7.2.4 Your right of cancellation does not apply to goods that are designed or manufactured to your requirements, made to measure, made to order, made to your specifications or clearly personalised (for example, made to order racks, lockers, keyed alike and master keyed locks or painted goods). Your right of cancellation does not apply to goods which are not suitable for return due to health protection or hygiene reasons (such as water pumps, toilets and macerators), if you have opened the product packaging after delivery or collection. Some specialist equipment (for example, boilers) which have had the product box/packaging opened cannot be returned for refund or credit due to legislative and inspection purposes.
7.2.5 If you cancel your order for a product delivered direct from one of our suppliers, please contact us and we will arrange for collection. Some collections may incur a charge; the amount of the charge will depend on the good(s) returned but you will be advised of this when agreeing the return.
7.3 Refunds
7.3.1 We will refund you using the same payment method as you used to pay for your order or will add a credit not to your account within 14 days of the cancellation date (in the case where you have not already received the goods) or of the date the returned goods are received (where you have already received the goods).
7.3.2 We may withhold a sum in part or in full against the order until the goods are inspected by our returns department and deductions may be made for loss in value of the goods returned where the goods show signs of unreasonable use or damage and are not in a resalable condition.
7.4 Faulty Goods
7.4.1 Where goods are returned because they are faulty or incorrect, we will meet the cost of return delivery but we ask that you allow us to nominate the carrier. Your right to return goods in these circumstances is not limited to the 30-day period.
7.4.2 If you have notified us of a problem with the goods within 30 days of delivery or collection, we may at our option either offer to make good any shortage or non-delivery; replace or repair any goods that are damaged or defective on delivery; or cancel the order (or part of the order affected) and refund to you the amount paid by you for the goods in question.
7.4.3 If an item develops a fault after 30 days following delivery or collection, and where the manufacturer has provided a helpline, repair service or warranty, you should contact the manufacturer direct. If there is no such service or warranty with the product, in most instances we will either offer a repair or where this is not possible we will replace the item with the same or an equivalent model.
- Manufacturer’s Warranties & Guarantees
8.1 Some of our goods are sold with a manufacturer’s warranty or guarantee. Any query, complaint or claim under a manufacturer’s warranty or similar assurance should be made direct to the manufacturer and we do not have any responsibility or liability under or in connection with any such warranty, guarantee or assurance.
8.2 Any manufacturer’s warranty, guarantee or similar assurance applies in addition to your legal rights if you are a consumer. If a product features an extended manufacturer’s warranty, this may need to be registered within 28 days of purchase to be valid. Please see any product documentation for further information.
- Liability
9.1 We shall have no liability to compensate you whether in contract, tort (including negligence), breach of statutory duty or otherwise, other than any refund we make under these Terms and Conditions or otherwise at our discretion.
9.2 We shall not be liable to you whether in contract, tort (including negligence), breach of statutory duty or otherwise for any: (i) loss of profits, business, contracts, goodwill, business opportunity and other similar losses, or any business interruption; or (ii) indirect or consequential loss, neither will we be liable to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.
9.3 If you are a trade customer, you acknowledge and agree that these Terms and Conditions constitute the entire and only agreement between us unless additional Terms and Conditions for a specific order are issued and signed by an authorised representative of the Supplier.
9.4 Nothing in these Terms and Conditions is intended to affect your legal rights if you are a consumer, nor is it intended to exclude or limit our liability to you for fraud, fraudulent misrepresentation, for death or personal injury resulting from our negligence or for any other liability which cannot be limited or excluded as a matter of applicable law.
9.5 Goods are intended for use in the UK only and we cannot confirm that the goods comply with any laws, regulations or other standards applicable outside the UK unless explicitly stated. All goods are sold in accordance with the manufacturer’s specifications and are subject to any qualifications, representations or instructions contained in the documentation associated with the goods.
9.6 We will not be responsible to you or, in the event that you are undertaking work for another person, to any other person, for the use or installation of any goods by you. Accordingly, if you are a trade customer, you hereby agree to hold us harmless from and indemnify us against any liability associated with, any claim or allegation that we are responsible for any failings in the installation or use of goods that we supply.
- Age Requirements for Specific Goods
10.1 Where you place an order for or otherwise purchase age-restricted goods such as solvents, knives and knife blades, you confirm that you are over the age of 18 and that (where applicable) delivery will be accepted by a person over the age of 18. We reserve the right to cancel your order or purchase if we reasonably believe you do not meet the age restrictions for certain goods.
- Termination
11.1 We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are or are reasonably likely to be commenced by or against you alleging bankruptcy or insolvency or an administrator, receiver or administrative receiver is appointed.
11.2 Upon termination, any payments you owe to us, even if they are not yet due for payment, will be immediately due and payable and we shall be under no further obligation to supply Goods.
- Force Majeure
12.1 In the event that the Supplier is prevented or delayed from carrying out its obligations under this agreement as a result of any cause beyond its control such as but not limited to acts of God, war, strikes, lockouts, flood and failure of third parties to deliver Goods, the Supplier shall be relieved of its obligations and liabilities under such agreement for as long as such fulfilment is prevented.
- Disposal of Electrical and Electronic Equipment
13.1 The WEEE regulations (January 2013) ensure that the amount of waste on certain electrical and electronic equipment is reduced, separated from household waste, collected separately and ultimately disposed of in a sound environmental manner (recycled and recovered). If you are a trade customer, you agree that the collection, recovery/treatment and disposal of non-household Electrical or Electronic Equipment purchased from us will be your responsibility. In the case of household waste, please take this waste to your nearest Designated Collection Facility (DCF) where special facilities exist for correct disposal.
- General
14.1 All images are for illustration purposes only and any contents or additional accessories shown in images are not included unless clearly stated in the product description.
14.2 Unless stated otherwise, sale prices shown have been charged for a minimum of 28 days at the previous higher price and those products were available to buy at that higher price from our website or telephone ordering service.
14.3 If any provision of these Terms and Conditions is invalid, illegal or unenforceable (including any provision in which the Supplier excludes its liability to the Purchaser) that provision shall, to the extent required, be deemed to be deleted and the validity, legality or enforceability of any other part of these Terms and Conditions will not be affected.
14.4 This contract and any dispute or claim arising out of or in connection with it shall be governed by and interpreted in accordance with English law, the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
14.5 The Supplier will retain and use the Purchaser’s personal data for the purpose of advertising, marketing and its administration in accordance with the General Data Protection Regulation unless you notify the Supplier in writing otherwise. We may disclose your information to our service providers for these purposes.
- Copyright
15.1 Part numbers, CAD drawings, Building Information Model (BIM) objects, photographs, other illustrations or graphical styling devices, layout and style are all considered the property of the Supplier. All trademarks are acknowledged. Reproduction in whole, or in part, is strictly prohibited without prior written permission of the Supplier.
- Hazardous Goods
16.1 We are unable to ship some products to offshore locations; in these cases, this will be made clear in the product description. Hazardous Goods subject to Control of Substances Hazardous to Health Regulations 2002 are supplied on the express understanding that these will be handled by competent personnel at the Purchaser and that the Purchaser has undertaken due diligence and risk assessments under, and is compliant with, the relevant Health & Safety legislation.
- Call Recording
17.1 All calls to us may be recorded or monitored for quality and training purposes.
- Privacy Policy
18.1 When you provide us with personal information (for example by purchasing from us, registering with us or giving us your details through any other method), you agree to our Privacy Policy in its entirety (available at bellsure.co.uk/website-terms-of-use/).
- Contact Details
19.1 If you wish to make an order, cancel or discuss your order, or make a complaint with respect to your order, please contact us by post at Bellsure Supplies Limited, Vision House, Bedford Road, Petersfield, Hampshire GU32 3QB, by phone to 01730 719292 or by e-mail to gdpr@bellsure.co.uk.
